Deep listening is a process of learning about the underlying feelings and emotions in a conversation. When gathering research, we need to engage in deep listening in order to focus on the point of view of people who are affected by an issue.
“9 Things Good Listeners Do Differently” by Lindsay Holmes
Vecchio, Robert. “Power, Politics, and Influence.” Leadership: Understanding the Dynamics of Power and Influence in Organizations, edited by Robert Vecchio, University of Notre Dame Press.
Sanchez-Hucles, Janis and Donald Davis. “Women and Women of Color in Leadership: Complexity, Identity and Intersectionality.” American Psychologist, 65(3), p. 171-181.
Krznaric, Roman. Empathy: Why It Matters and How to Get It.